Cultural Tribalism in Digital Communities

 

 

The echo chamber effect both fascinates and frustrates me.

 

It’s an observable phenomenon whereby information, ideas and beliefs are amplified (and subsequently reinforced) through a community. It helps define (and refine) the collective consciencea term coined by the French sociologist Émile Durkheim to refer to the shared beliefs and moral attitudes which operate as a unifying force within any given society.

As a active consumer and producer of content, I’ve often noticed that the same attitudes and opinions are repeated again and again in the blogosphere. Communities of blog readers are created when shared experiences and beliefs align around the content that is being published and shared across various social graphs. Forums are created around common interests/attitudes about an intellectual pursuit, hobby or professional organization. Individual participants and players online tend to create, experience and navigate those online spaces (social networks, discussion forums and other social frameworks) that, in part, reinforce cultural biases and reflect their own worldview.  In the extreme, the echo chamber effect can lead to homogenization of content and experiences as a sort of cultural tribalism. When opinions become entrenched and polarizing, we circle the wagons in our little camps and tell the same old stories that we always have. Scary thought, eh?

Over time, the echo chamber can sanitize discourse by simply drowning out opinions and viewpoints that are perceived to be contrary or disruptive to the community. Internet activist and writer Eli Pariser argues in his book The Filter Bubble that personalized searching algorithms in Google and Facebook leads to users getting less exposure to conflicting viewpoints, isolating them intellectually in their own informational bubble. In short, we are creating individualized universes of information. Think about your personal social graph on Facebook or Twitter for a moment:

  •  Does the content shared bleed together after a while?
  •  Do sources that you read tend to center around key repetitive themes?
Recognizing the echo chamber is critical to producing original and thought-provoking content. I’d much rather not publish a post than write one that only adds to the noise. There’s no lasting value in publishing only the safe and predictable.  We owe it to ourselves as content creators to thoughtfully examine how we’re managing our perspectives. We need to seek out writers and thought leaders that don’t play it safe, the ones that make us uncomfortable through their columns, books and blogs. Else, we’ll soon cocoon ourselves in a well-padded chamber of echoes of our own voices.

 

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Written by jasonkonopinski

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Tyler Orchard 61 pts

Great post Jason. Our digital engagement experience tends to be based more on sharing and re-sharing than utilizing it as a learning forum. Something I've never come to understand is that digital platforms and social media have provided us with an incredible opportunity to engage others in discussion yet we don't exploit its immense advantages (i.e. developing ideas with some of the greatest minds in any industry). It is not only to about sharing information, there's a need to create an environment of civilized debate and dialogue that takes the content we initially agreed with and continues the organic evolution of the idea. It's almost as if we have ignored this innovative part of our digital community in favour of simple regurgitation, ReTweets and "Likes". I'm not suggesting we debate everything that is posted, but dialogue and discussion is the very essence of continual innovation and the advancement of our knowledge economy. I think there is an ongoing stigma around discussion or constructive criticism in this digital world. Maybe it's because it isn't anonymous or there is a yearning to agree in unison, but there is a steady dissemination of like-minded and homogenous content. It is almost to the point where there is a overwhelming imbalance between "thinkers" and "audiences". The "yes man/woman" culture needs to be vehemently avoided. We need not fear contention and differing perspectives because it only makes us better and what we do. As professionals we need to add to our knowledge through the creation of original and unique content.

But what do I know - I agree with your entire article.

jasonkonopinski 401 pts moderator

Tyler Orchard Here's the thing: RTs and 'likes' are the most easily measured (i.e. lazily) indicators of how content is received in the public eye. Klout won't disappear because people want to be able to measure output and sentiment - despite the fact that Klout is itself utterly borked.

Dan Zarella over at HubSpot published a 'study' yesterday that drew some harsh criticisms because it's built entirely around the premise that getting RTs should be the goal without actually saying so.

My latest conversation: Language Fluidity, Speech Communities and Social Participation

Erin F. 677 pts

jasonkonopinski Seriously? I've heard some questionable things from HubSpot in the past, but that's a new one. Tyler Orchard

jasonkonopinski 401 pts moderator

Erin F.Tyler Orchard I hate sharing junk science, but here it is: http://danzarrella.com/new-data-what-percentage-of-your-tweets-should-be-links-or-replies.html

My latest conversation: Language Fluidity, Speech Communities and Social Participation

Tyler Orchard 61 pts

jasonkonopinskiErin F. That's an interesting read. Seems to run counter to much of the content today that is preaching engagement and dialogue. I'm skeptical about his "study", although it does seek to strengthen his argument that broadcasting is more effective than conversation, it's based solely on RTs as a quantitative benchmark. Like you said Jason, it's a bit of a underhanded way of saying that RTs are what we strive for. I just don't know if that is really the definition of social media "success". However, I don't know if there is a definition that we can all use. On the other hand, the study can also be used to strengthen the argument that our digital community is more focused on regurgitation and wide-spread sharing than on content creation and debate (i.e. engagement).

This is a great post on engagement, which takes an opposing stance than Dan Zarrella: http://bit.ly/xyA5C8

3HatsComm 804 pts

Wow, thank you Soulati | B2B Social Media Marketing for bringing me here. Jason, that closing paragraph is just - DAMN! And WORD to it all.

Like speaks to like, so it's not that I don't want or even seek to step out of my filter bubbles so much as - I'm out here doing what interests me. While yes that may be a little of everything, my real motivations are my business and my industry. Hence, the echo chamber. It's there, I know it and recognize it, freely acknowledge that we're all just talking - typing - to each other. I strive to read, share and write 'different.' And yet, I wonder if going too far off topic and out of the 'inner circle' is counter-productive to my professional and business goals? Thanks for the kick in the ass to be less safe and predictable. FWIW.

jasonkonopinski 401 pts moderator

3HatsComm Thanks for stopping by, Davina! From my perspective, the echo chamber effect isn't in and of itself a necessarily bad thing. In fact, it does provide the referential framework for our industry (whatever that may be - I'm being a bit general here). Because I follow a core group of people on Twitter, I've come to recognize patterns of sharing when they either (a) publish something new and (b) share an article they themselves discovered. You can track the movement of that piece of content through the social graph fairly easily. And while that content may indeed be worthy of share, the name attached often comes to signify more than the content itself. Soulati | B2B Social Media Marketing

My latest conversation: Language Fluidity, Speech Communities and Social Participation

Soulati | B2B Social Media Marketing 818 pts

Do you always write in this voice? Heh. Impressive style, Jason...and I read every amplified word. Spot On. Indeed. Original content is hard to come by; here's a good remedy...never read anyone else's blogs! That way, you'll not know what they're writing about and you'll believe yours to be the one and only!

jasonkonopinski 401 pts moderator

Soulati | B2B Social Media Marketing Thanks Jayme. ;) While there might be a seemingly finite number of topics, your perspective can't be replicated. A trick that I remember from my graduate school days whilst writing big old research papers: write entirely from your perspective first and then add in the supporting research. It definitely helps to keep your voice front and center, I've found.

Erin F. 677 pts

jasonkonopinskiSoulati | B2B Social Media Marketing That's how I wrote my papers, too.

belllindsay 182 pts

Soulati | B2B Social Media Marketingjasonkonopinski HAHAHA! Love that idea! No more blog reading! #itsallaboutme!

Shonali 1242 pts

"I’d much rather not publish a post than write one that only adds to the noise. There’s no lasting value in publishing only the safe and predictable." Amen.

My latest conversation: Three Time-wasters for Friday. Thank you, Facebook.

jasonkonopinski 401 pts moderator

Shonali It saddens me when I see so much of the same canned content repeated again ad nauseum.

Erin F. 677 pts

jasonkonopinskiShonali Exactly. Want to be a writing coach? I'm leading the charge against inane repetition. You can be the colonel or whatever the rank is. I'm not against the idea of co-generals, either.

jasonkonopinski 401 pts moderator

Erin F.Shonali At a theoretical level, belief systems are constructed because of the echo chamber effect. Ideas are reinforced because they ping back against the walls of the space. Not necessarily a bad thing if you're cognizant of the underlying structure. Disrupt the structure and you have something new.

Erin F. 677 pts

jasonkonopinskiShonali Yes, you have to know what the underlying premise or assumption is in order to address it and possibly disrupt it.

belllindsay 182 pts

"....personalized searching algorithms in Google and Facebook leads to users getting less exposure to conflicting viewpoints, isolating them intellectually in their own informational bubble." Here here my friend!! Jesus Christ Google, don't feed me the same old crap! Take me on a tangent! Help me discover something new! Very important post jasonkonopinski - something we should all be cognizant of avoiding, frankly.

jasonkonopinski 401 pts moderator

belllindsay I think it's an unintended (but potentially dire) consequence of localized/personalized search. We want Google to serve up relevant results (local, i.e) but if the algorithm withholds information based on previous searching habits, that's bad juju all around.

belllindsay 182 pts

jasonkonopinski Exactly. How about 'broadening horizons'...!? :)

Erin F. 677 pts

I can't recall who said it, but somebody said that our offline tendencies tend to be amplified online. It's not surprising to see the wagons circling around topics, ideas, and people. Scoble's faux pas in September comes to mind, but that's probably because I was talking about it with one of my friends the other day.

Personally, I'd prefer not to hear myself or the echoes of myself all day. I can irritate myself to no end. :)

My latest conversation: Erin Feldman is Write Right

jasonkonopinski 401 pts moderator

Erin F. I've long contended that the social web amplifies the offline (in most circumstances); at least, that's the way that I am. The quasi-anonymous nature of the internet sure does bring out the worst in people. I wrote on that sometime ago: http://www.jasonkonopinski.com/2011/01/18/public_discourse_as_performance/

Erin F. 677 pts

jasonkonopinski It's entirely possible I was quoting something you said then.

mrflannagan 6 pts

You mean circle jerking? Yea, its rampant as all get out on sites like reddit (which I love, who doesn't love a good, friendly jerk off once in a while?)

Interestingly enough I've been watching this effect take over the music community in my city of Sarasota, Fl. Most of the music here is shit, the culture is even worse and the audience is nearly non-existent yet the musicians band together and convince each other that they have a beautiful, lovely "scene" which is pure bullshit, but they enjoy it.

jasonkonopinski 401 pts moderator

mrflannagan Indeed, Reddit was top of mind while I was writing this post. The communities there are fascinating subjects of study at times. If you spend time online, you'll experience this effect. The phenomenon itself isn't good or bad, but social media (and forums should be included in that) seems to generate its own special brand of problems.

mrflannagan 6 pts

jasonkonopinski I don't really see the truth of this effect in Facebook though, I get in tons of political, religious and even just random topical debates on my Facebook all the time. Maybe I'm just a confrontational or strongly opinionated person. Either way, my little anecdote just provides its not always like that.

Reddit I find steps out of the hivemind at times as well. Usually the first 50-100 comments are circlejerk city but its not uncommon to see the highest upvoted comment after a few hours to be a contradiction. Look at the thread today about the black keys picking a fight with nickleback. Most of the highest rated comments are talking about how that's pretty douchey of them and reddit absolutely loves to circlejerk over the black keys. If you want to see some interesting, none-hivemind subreddits check out r/askscience, r/truereddit and my personal favorite mockit, r/circlejerk

jasonkonopinski 401 pts moderator

mrflannagan If you dig into your Facebook settings, you can tweak the 'top stories' on your wall. The algorithm will give preference to those profiles that you engage with most frequently via likes, comments and content shares.

I'd highly recommend Pariser's book. It's a great read about how our browsing habits contribute to the content that Google serves up. With tighter Google + integration into search, there's some big changes ahead.

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